Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Correct answer: BC
Question 2
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
Field service mobile app
Salesforce mobile app
Work Order records cannot be updated on a mobile device
Salesforce Touch
Correct answer: B
Question 3
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
Quick Action on Opportunity to Create Work Order
Quick Action on Opportunity to Create Work Order Line Item
Quick Action on Work Order to create Opportunity
Quick Action on Work Order Line Items to create Opportunity