Universal Containers needs to synchronize data between Salesforce and an external financial system.
What should an administrator do to accomplish this?
Use the Excel connector to export records from both systems into Excel.
Use the data loader to upset Salesforce records into the financial system.
Use an external ID field to match records between the systems.
Use the data loader to match records between the systems.
Correct answer: C
Question 2
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”.
What does the administrator need to configure to meet this requirement?
Validation rule
Auto-response rule
Email-to-case
Support settings
Correct answer: B
Question 3
Which two statements are correct regarding an approval process? (Choose two.)
An approval action defines the result of record approval or rejection.
An assignment rule defines the approver for each process step.
The approval history related list can be used to track the process.
A delegated approver can reassign approval requests.