Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
A message template must be created to alert the user about this registration process.
The message template “Finish Account Creation” must be switched off before the contacts are loaded.
A new, temporary, business rule needs to be created to prevent the emails from being sent.
Fake email addresses need to be placed instead of the correct one.
Correct answer: B
Question 2
Select two true statements about chat. (Choose two.)
Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
A guided assistance control is not available in a custom chat workspace.
To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
Variables cannot be used.
If the transfer option is enabled, a chat can be transferred to a queue or another agent.