A customer calls the Accounts Receivables department and asks for the balance of all invoices that are due in the next 30 days. The customer also has a question about a specific invoice line.
As a Billing Specialist, which action should you take?
Navigate to the “Credit Reviews” Work Area and do research for the customer in question.
Search for open invoices and debit memos in the “Manage Customers” page.
Search for open invoices and debit memos in the “Manage Transactions” page.
Search for the information in the “Review Customer Account Details” page.
Correct answer: D
Question 2
When discussing the Receivables to Ledger Reconciliation Report with your customer, you are asked a number of questions about how to run the report. Which statement is true?
You can include or exclude intercompany transactions, or you can reconcile by intercompany activity only.
You can select only a Closed accounting period.
You cannot exclude on-account activities, unapplied receipts, and unidentified receipts.
You can exclude unidentified receipts, but you cannot exclude on-account activities and unapplied receipts.
Correct answer: A
Question 3
Which three receipts can be automatically applied by the “Apply Receipts Using AutoMatch” process?