Download Microsoft.MB-240.CertDumps.2019-08-12.12q.tqb
| Vendor: | Microsoft |
| Exam Code: | MB-240 |
| Exam Name: | Microsoft Dynamics 365 for Field Service |
| Date: | Aug 12, 2019 |
| File Size: | 86 KB |
Demo Questions
Question 1
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities. Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- Resources
- Work Order Types
- Booking Rules
- Incident Type
Correct answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
Question 2
The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? (Each correct answer presents part of the solution. Choose two.)
- Field Service-Dispatcher
- Field Service-App Access and Field Service-Resource
- Field Service-Mobile User
- Field Service-User
Correct answer: AB
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles
Question 3
You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months. How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
- Use Facility Scheduling
- Use Multi-Resource Scheduling
- Use Resource Crew Scheduling
- Use Universal Resource Scheduling
Correct answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups
