Download ITIL.ITILFND_V4.Prep4Sure.2019-12-29.38q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND_V4 |
| Exam Name: | ITIL 4 Foundation |
| Date: | Dec 29, 2019 |
| File Size: | 115 KB |
Demo Questions
Question 1
What are 'engage', 'plan' and 'improve' examples of?
- Service value chain activities
- Service level management
- Service value chain inputs
- Change control
Correct answer: A
Question 2
Which statement about outcomes is CORRECT?
- An outcome can be enabled by more than one output
- Outcomes are how the service performs
- An output can be enabled by one or more outcomes
- An outcome is a tangible or intangible activity
Correct answer: A
Question 3
Which statement about service desks is CORRECT?
- The service desk should work in close collaboration with support and development teams
- The service desk should rely on self-service portals instead of escalation to support teams
- The service desk should remain isolated from technical support teams
- The service desk should escalate all technical issues to support and development teams
Correct answer: A
