Download ITIL.ITILFND.TestKing.2018-12-08.310q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Date: | Dec 08, 2018 |
| File Size: | 1 MB |
Demo Questions
Question 1
A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process
- 2, 3 and 4 only
- All of the above
- 1, 2 and 3 only
- 1, 2 and 4 only
Correct answer: C
Question 2
Which one of the following is concerned with policy and direction?
- Capacity management
- Governance
- Service design
- Service level management
Correct answer: B
Question 3
Which of the following should be considered when designing measurement systems, methods and metrics?
1. The services
2. The architectures
3. The configuration items
4. The processes
- 1, 2 and 3 only
- 1, 3 and 4 only
- 2, 3 and 4 only
- All of the above
Correct answer: D
