Download ITIL.ITILFND.Prep4Sure.2018-09-18.240q.tqb
| Vendor: | ITIL |
| Exam Code: | ITILFND |
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Date: | Sep 18, 2018 |
| File Size: | 850 KB |
Demo Questions
Question 1
Which of the following statements BEST describes the aims of release and deployment management?
- To build, test and deliver the capability to provide the services specified by service design
- To ensure that each release package specified by service design consists of a set of related assets and service components
- To ensure that all changes can be tracked, tested and verified if appropriate
- To record and manage deviations, risks and issues related to the new or changed service
Correct answer: A
Question 2
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
- Implementing service and process improvements
- Reviewing measurements and metrics
- Creating a baseline
- Defining measurable targets
Correct answer: D
Question 3
Which one of the following can help determine the level of impact of a problem?
- Definitive media library (DML)
- Configuration management system (CMS)
- Statement of requirements (SOR)
- Standard operating procedures (SOP)
Correct answer: B
