Download IBM.C9550-275.TestKing.2018-12-05.23q.tqb
| Vendor: | IBM |
| Exam Code: | C9550-275 |
| Exam Name: | Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis |
| Date: | Dec 05, 2018 |
| File Size: | 1 MB |
Demo Questions
Question 1
A BPM analyst is modeling the process for acquiring membership at a club. The BPN analyst interviewed the front office supervisor, who provided the following description of the first activity “Enter Application”:
“One of our receptionists receives a paper application from a potential client, an applicant. the receptionist first looks up the client’s name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review.”
The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity “Enter Application”.
For the activity “Enter Application”, who is the Supplier?
- Manager
- Applicant
- Receptionist
- Front Office Supervisor
Correct answer: B
Question 2
On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
- The goal of the project was to improve the efficiency of the process.
- The concern was that the process was not fast enough.
- The Critical to Quality (CTQ) was the speed of the process.
- The client was interested in the cycle time of the process.
- The time stamps at the beginning and at the end of the process are captured.
Which step did the BPM analyst fail to perform in identifying the KPI?
- Know the client objectives
- Know how to define the client’s KPI
- Know the process decision makers
- Know the client’s Service Level Agreements (SLAs)
Correct answer: C
Question 3
A BPM analyst is documenting process problems during a discovery session.
As a problem is raised. what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
- The solution to the problem.
- When the problem first occurred and how often it occurred in each milestone.
- Severity and frequency of the problem at the process, milestone, or activity level.
- Who is the participant when the problem occurs and what other tasks does that participant complete.
Correct answer: C
