It Q&M management refers to the comprehensive management of IT software and hardware operating environments (such as software environment and network environment), IT service systems, and IT Q&M personnel by using related methods, methods, technologies, systems, processes, and documents, in IT O&M, which of the following events needs to be handled immediately?
Prompt event
Debugs events
Incident event
Early warning Event
Correct answer: C
Question 2
The service design describes how to develop a blueprint for service architecture, processes, policies, and documents.
Which of the following does not belong to the capacity management defined by the ITIL service design?
ITIL best practices refer to the advanced ITSM methodology to understand enterprise requirements and implement sustainable management during IT service management.
Which of the following is the IT service operation process in the ITIL best practice system?
Event management, incident management, problem management, request fulfillment, and access management
Incident management, problem management, service desk, request fulfillment, and event management
Incident management, service desk, request fulfillment, access management, and event management
Event management, incident management, change management, and access management