What is a benefit of selling HP value rather than specifications?
It enables customers to review quotes from different organizations, and determine the optimum solution based on product needs.
It allows customers to compare the features and advantages of a particular product, and assess the potential benefits of their organization.
It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
it moves the conversation from price and product features, and enables the customer to recognize the tangible value of the solution in the context of their business needs.
Correct answer: D
Question 2
A customer says that they knocked over a glass of water onto their notebook. Now the customer needs a replacement, because the notebook is not working anymore. Which feature should be turned into a benefit for the customer?
HP DuraFinish
spill resistant keyboard
HP DisplaySafe frame
business-rugged magnesium chassis
Correct answer: B
Explanation:
There is a HP Fully waterproof NiteVue glow-in-the-dark keyboard, constructed from phosphorescent plastic. A Backlit keyboard is optional. User replaceable. Incorrect Answers:A: HP DuraFinish is a durable, scratch-resistant surface treatment that helps protect your notebook’s palm rest, display cover, and touchpad from daily use.C: The HP DisplaySafe frame offers additional protection for the LCD panel with a 360 degree rubber bumper.References: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c00351572
There is a HP Fully waterproof NiteVue glow-in-the-dark keyboard, constructed from phosphorescent plastic. A Backlit keyboard is optional. User replaceable.
Incorrect Answers:
A: HP DuraFinish is a durable, scratch-resistant surface treatment that helps protect your notebook’s palm rest, display cover, and touchpad from daily use.
C: The HP DisplaySafe frame offers additional protection for the LCD panel with a 360 degree rubber bumper.
If a customer is looking for a business desktop that has the largest choice of form factors, what should be recommended?
HP ProDesk
HP business desktop
HP Z1 workstation
HP EliteDesk
Correct answer: D
Explanation:
EliteDesk/EliteOne offers:Global availability + longest lifecycle HP’s top of the line elite business programs and services Largest choice of form factors MIL-SPEC 810G reliability testing References: http://h30614.www3.hp.com/collateral/LasVegas2013/presentations/BB3414.pdf (page 18)
EliteDesk/EliteOne offers:
Global availability + longest lifecycle
HP’s top of the line elite business programs and services