Download Cisco.820-605.VCEplus.2020-01-28.47q.tqb

Vendor: Cisco
Exam Code: 820-605
Exam Name: Cisco Customer Success Manager
Date: Jan 28, 2020
File Size: 322 KB

Demo Questions

Question 1
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
  1. It provides the opportunity to address any changes in the customer's experience or actions around the solution
  2. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
  3. Understanding your customer's health directly enables renewals
  4. It gives the customer valuable insight so they can automatically renew critical on time
Correct answer: C
Question 2
What are two barriers of adoption in an organization? (Choose two.)
  1. new product sales motion
  2. lack of knowledge on solution
  3. organizational announcements
  4. implementation issues
  5. hiring practices
Correct answer: BD
Question 3
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
  1. Document the session, stakeholder interests, and metrics for leadership
  2. Create a success plan to be reviewed with the customer at the next review meeting
  3. Provide technical configuration for development
  4. Discuss new opportunities and new products to purchase
Correct answer: A

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