Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)
transfer call routing from agent to agent
CTI data on Cisco Agent Desktop screen pop
Courtesy Callback
Cisco Mobile Agents
Cisco Extension Mobility for agents
call queuing
Correct answer: ADE
Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
Silent Monitor inbound voice calls
secure communication using flow around mode
NAT for address hiding
normalize SIP messages using SIP profiles
record calls by forking the media using build-in-bridge
demarcation point between networks
Correct answer: CDF
Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
SIP REFER label and SigDigits
SIP REFER with ICM router requery
SIP REFER with ICM script Send To VRU node
SIP REFER with custom SIP header
SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label