Download Cisco.500-440.VCEplus.2020-07-14.40q.tqb

Vendor: Cisco
Exam Code: 500-440
Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED)
Date: Jul 14, 2020
File Size: 246 KB

Demo Questions

Question 1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)
  1. transfer call routing from agent to agent
  2. CTI data on Cisco Agent Desktop screen pop
  3. Courtesy Callback
  4. Cisco Mobile Agents
  5. Cisco Extension Mobility for agents
  6. call queuing
Correct answer: ADE
Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
  1. Silent Monitor inbound voice calls
  2. secure communication using flow around mode
  3. NAT for address hiding
  4. normalize SIP messages using SIP profiles
  5. record calls by forking the media using build-in-bridge
  6. demarcation point between networks
Correct answer: CDF
Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
  1. SIP REFER label and SigDigits
  2. SIP REFER with ICM router requery
  3. SIP REFER with ICM script Send To VRU node
  4. SIP REFER with custom SIP header
  5. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  6. SIP REFER with ECC variable user.sip.transfer
Correct answer: ACD
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