Which deployment option is invalid for Cisco Unified Contact Center Express?
a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified CommunicationsManager clusters
a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified CommunicationsManager Express router
two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Correct answer: B
Question 2
If you use skills-based routing, where is the agent selection criteria defined?
in the Contact Service Queue definition
in the Resource definition
in the Skill definition
in the Skill Group definition
Correct answer: A
Question 3
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?