For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
WorkRequestID=RouteRequestID=ContactID
WorkRequestID=ContextStoreID=UCID=ContactID
WorkRequestID=Customer=UCID=ContactID
WorkRequestID=ContextStoreID and ConatactID=UCID
Correct answer: B
Question 2
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
After reviewing the error message, which action will fix the customer’s problem?
Match the correct CSC user password in AES and CSC service
Reboot the AES server and re-deploy CSC service
Redeploy CSC Service and reboot Oceana Cluster1
Change the CSC user password in AES server and reboot AES
Correct answer: A
Question 3
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
Run deploy-service –lv on the Breeze™ server
Check the service install status on cluster Administrator page in SMGR