To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
WorkRequestID=RouteRequestID=ContactID
WorkRequestID=ContextStoreID=UCID=ContactID
WorkRequestID=Customer=UCID=ContactID
WorkRequestID=ContextStoreID and ConatactID=UCID
Correct answer: B
Question 3
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files: