Which three statements are true about virtual routing? (Choose three.)
CTI is a required component for multi-site configuration.
Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
Virtual routing involves only contacts that are non-voice related such as email and chat.
Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
Virtual can be implemented in single-site or multi-site configuration.
Correct answer: BCE
Question 2
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
The vector is activated when the given remote server is the best available.
The vector contacts the specified remote servers, and collects information from that remote server.
The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
The vector queues the call to the resource that is likely to provide the best service.