Download Avaya.7492X.Prep4Sure.2019-05-01.27q.tqb

Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura Call Center Elite Support
Date: May 01, 2019
File Size: 123 KB

Demo Questions

Question 1
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. 
Which two commands would provide information to isolate the problem? (Choose two.)
  1. Display events extension
  2. Display events vector
  3. List trace vector
  4. List trace extension
Correct answer: BD
Question 2
Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. 
Which statement about agent adjustments for the considered location step is true?
  1. The agent’s idle time is always adjusted up by 20 seconds.
  2. The agent’s idle time is always adjusted down by 20 seconds.
  3. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%.
  4. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
Correct answer: B
Question 3
Refer to the exhibit. 
  
The reply-best vector command is applied to which BSR VDN/Vector?
  1. Status Poll Vector
  2. Primary Vector
  3. Interflow vector
  4. Adjunct Vector
Correct answer: A
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