Download Avaya.7491X.TestKing.2019-02-26.65q.tqb

Vendor: Avaya
Exam Code: 7491X
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Date: Feb 26, 2019
File Size: 881 KB

Demo Questions

Question 1
Which of the following is important when considering regular call center operations?
  1. A backup strategy for the call center databases
  2. An analysis of the software you choose to create the call center databases
  3. A decision for how much room to create for the call center databases
  4. A restore strategy for the information in the call center databases
Correct answer: A
Question 2
Refer to the exhibit. 
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents. 
What would be the reason for this?
  1. VDN Override on VDN 7202 is set to no
  2. VDN Override on VDN 7201 is set to yes
  3. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
  4. No agents are staffed in skill 1
Correct answer: A
Question 3
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended. 
Which command do you use to do this?
  1. monitor bcms hunt group
  2. list trace trunk
  3. monitor bcms trunk
  4. list trace vdn
Correct answer: D
Reference: (p.9)
Reference: (p.9)

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