Download Avaya.7491X.SelfTestEngine.2019-01-19.40q.tqb

Vendor: Avaya
Exam Code: 7491X
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Date: Jan 19, 2019
File Size: 458 KB

Demo Questions

Question 1
Refer to the exhibit. 
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
  1. The call will be routes to 2048
  2. The call will queue to skill 1
  3. The call will be disconnected
  4. The call will be routed to 2049
Correct answer: C
Question 2
Refer to the exhibit. 
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. 
What would cause calls to interflow to Denver?
  1. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
  2. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
  3. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
  4. Step 8 in Denver should be a busy command
Correct answer: C
Question 3
Which two vector variable types are strictly global in scope? (Choose two.)
  1. stepcnt
  2. dow
  3. value
  4. ani
  5. collect
Correct answer: CE

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