You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
list trace stations
list trace vector
list trace trunk
list trace trac
Correct answer: D
Question 2
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?
VDN Return Destination
VDN Interflow
VDN Override
VDN Vectors
Correct answer: A
Question 3
Which vector object can replace the Time of day (TOD) global Vector Variable?