Download Avaya.7491X.PracticeTest.2018-07-29.36q.tqb

Vendor: Avaya
Exam Code: 7491X
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Date: Jul 29, 2018
File Size: 214 KB

Demo Questions

Question 1
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. 
Which command would you use to do this?
  1. list trace stations
  2. list trace vector
  3. list trace trunk
  4. list trace trac
Correct answer: D
Question 2
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. 
What feature would you suggest the call center offers a survey to the people who have called?
  1. VDN Return Destination
  2. VDN Interflow
  3. VDN Override
  4. VDN Vectors
Correct answer: A
Question 3
Which vector object can replace the Time of day (TOD) global Vector Variable?
  1. Vector Routing Table
  2. Business Schedule Table
  3. Service Hours Table
  4. Policy Routing Table
Correct answer: C
Question 4
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. 
Which command would you use to do this?
  1. list trace stations
  2. list trace vector
  3. list trace trunk
  4. list trace trac
Correct answer: D
Question 5
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. 
What feature would you suggest the call center offers a survey to the people who have called?
  1. VDN Return Destination
  2. VDN Interflow
  3. VDN Override
  4. VDN Vectors
Correct answer: A
Question 6
Which vector object can replace the Time of day (TOD) global Vector Variable?
  1. Vector Routing Table
  2. Business Schedule Table
  3. Service Hours Table
  4. Policy Routing Table
Correct answer: C
Question 7
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. 
Which command would you use to do this?
  1. list trace stations
  2. list trace vector
  3. list trace trunk
  4. list trace trac
Correct answer: D
Question 8
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. 
What feature would you suggest the call center offers a survey to the people who have called?
  1. VDN Return Destination
  2. VDN Interflow
  3. VDN Override
  4. VDN Vectors
Correct answer: A
Question 9
Which vector object can replace the Time of day (TOD) global Vector Variable?
  1. Vector Routing Table
  2. Business Schedule Table
  3. Service Hours Table
  4. Policy Routing Table
Correct answer: C
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