Download Avaya.7491X.PracticeTest.2018-04-13.39q.tqb
| Vendor: | Avaya |
| Exam Code: | 7491X |
| Exam Name: | Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam |
| Date: | Apr 13, 2018 |
| File Size: | 258 KB |
Demo Questions
Question 1
If your software is not working, what is the best practice to determine how to fix the concern?
- Use the nine disciplines associated with troubleshooting to identify and describe the problem
- Do a root cause analysis and gather information to solve the problem to prevent future issues
- The ability to get the software running immediately will solve all business needs
- Monitor logs and alerts for information for a few months to determine the problem
Correct answer: D
Question 2
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.
As a part of a good Global Support Services (GSS) methodology, what should the company do next?
- Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
- Reduce or eliminate the business impact of the vector by testing the vectors
- Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
- Determine the frequency and severity of the issue where the vector does not route calls properly
Correct answer: C
Question 3
A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store.
What would be helpful to narrow the fault domain?
- The customer should ensure that the core services are running and that the software is installed
- The customer should ensure that the software is installed
- The customer should ensure that the database software is installed
- The customer should ensure that the services are running
Correct answer: A
