Download Avaya.7491X.PracticeTest.2018-04-13.39q.tqb

Vendor: Avaya
Exam Code: 7491X
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Date: Apr 13, 2018
File Size: 258 KB

Demo Questions

Question 1
If your software is not working, what is the best practice to determine how to fix the concern?
  1. Use the nine disciplines associated with troubleshooting to identify and describe the problem
  2. Do a root cause analysis and gather information to solve the problem to prevent future issues
  3. The ability to get the software running immediately will solve all business needs
  4. Monitor logs and alerts for information for a few months to determine the problem
Correct answer: D
Question 2
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly. 
As a part of a good Global Support Services (GSS) methodology, what should the company do next?
  1. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
  2. Reduce or eliminate the business impact of the vector by testing the vectors
  3. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
  4. Determine the frequency and severity of the issue where the vector does not route calls properly
Correct answer: C
Question 3
A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store. 
What would be helpful to narrow the fault domain?
  1. The customer should ensure that the core services are running and that the software is installed
  2. The customer should ensure that the software is installed
  3. The customer should ensure that the database software is installed
  4. The customer should ensure that the services are running
Correct answer: A
Question 4
If your software is not working, what is the best practice to determine how to fix the concern?
  1. Use the nine disciplines associated with troubleshooting to identify and describe the problem
  2. Do a root cause analysis and gather information to solve the problem to prevent future issues
  3. The ability to get the software running immediately will solve all business needs
  4. Monitor logs and alerts for information for a few months to determine the problem
Correct answer: D
Question 5
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly. 
As a part of a good Global Support Services (GSS) methodology, what should the company do next?
  1. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly
  2. Reduce or eliminate the business impact of the vector by testing the vectors
  3. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing
  4. Determine the frequency and severity of the issue where the vector does not route calls properly
Correct answer: C
Question 6
A customer has a problem with the Call Center Elite Multichannel Media Store. They cannot connect to a database and access the media store. 
What would be helpful to narrow the fault domain?
  1. The customer should ensure that the core services are running and that the software is installed
  2. The customer should ensure that the software is installed
  3. The customer should ensure that the database software is installed
  4. The customer should ensure that the services are running
Correct answer: A
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