Download Avaya.7391x.TestKing.2018-06-17.43q.tqb

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Jun 17, 2018
File Size: 150 KB

Demo Questions

Question 1
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 
Call 2, with priority 3 that is queued for 15 minutes with skill level 10 
Call 3, with priority 5 that is queued for 15 minutes with skill level 15 
Call 4, with priority 1 that is queued for 15 minutes with skill level 15 
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
  1. Call 4
  2. Call 2
  3. Call 1
  4. Call 3
Correct answer: A
Question 2
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. 
What is used to facilitate this ability?
  1. Dial Access Plans
  2. Feature Access Codes (FACs)
  3. Skill Assignment
  4. Business Advocate (BA)
Correct answer: C
Question 3
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura® Call Center Elite and Call Center Elite Multichannel? (Choose two.)
  1. Restart the Multichannel server when the AES is configured
  2. Enable the AES Server node name on the Elite Multichannel server
  3. Configure the CTI User in AES
  4. Configure the CTI link in AES
Correct answer: BD
Question 4
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 
Call 2, with priority 3 that is queued for 15 minutes with skill level 10 
Call 3, with priority 5 that is queued for 15 minutes with skill level 15 
Call 4, with priority 1 that is queued for 15 minutes with skill level 15 
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
  1. Call 4
  2. Call 2
  3. Call 1
  4. Call 3
Correct answer: A
Question 5
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. 
What is used to facilitate this ability?
  1. Dial Access Plans
  2. Feature Access Codes (FACs)
  3. Skill Assignment
  4. Business Advocate (BA)
Correct answer: C
Question 6
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura® Call Center Elite and Call Center Elite Multichannel? (Choose two.)
  1. Restart the Multichannel server when the AES is configured
  2. Enable the AES Server node name on the Elite Multichannel server
  3. Configure the CTI User in AES
  4. Configure the CTI link in AES
Correct answer: BD
EXAM SIMULATOR

How to Open TQB Files?

Use Taurus Exam Simulator to open TQB files

Taurus Exam Simulator


Taurus Exam Simulator for Windows/macOS/Linus

Download

Taurus Exam Studio
Enjoy a 20% discount on Taurus Exam Studio!

You now have the chance to acquire Exam Studio at a discounted rate of 20%.

Get Now!