Download Avaya.7230X.PracticeTest.2019-02-08.55q.tqb

Vendor: Avaya
Exam Code: 7230X
Exam Name: Avaya Aura Communication Applications
Date: Feb 08, 2019
File Size: 735 KB

Demo Questions

Question 1
Which statement about Avaya Tier 2/Business Partners is true?
  1. They immediately escalate to Tier 3 as issue is encountered.
  2. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
  3. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
  4. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 2
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. 
Which 8D Methodology discipline covers this action?
  1. D8
  2. D7
  3. D6
  4. D5
Correct answer: C
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question 3
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
  1. It is eight steps that guarantee a logical way to isolate an issue.
  2. It is eight steps that ensure a faster time to resolution.
  3. It is eight steps used to guarantee systems are operational after an implementation.
  4. It is eight steps that define how to escalate third-party integration issues.
  5. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
Correct answer: AE
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