A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?
Add a multimedia suffix to the skillset name
Add a multimedia prefix to the skillset name
Add a multimedia disposition code to the skillset name
Add multimedia to the skillset name.
Correct answer: B
Question 2
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
NCCT Call Log
NCCT Security
NCCT Audit Log
NCCT Error Log
NCCT System Log
Correct answer: BDE
Question 3
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
The agent user type must be set to supervisor agent
Enter the SIP address of the agent …the voice uri server