Download Avaya.3301.Prep4Sure.2019-02-22.54q.tqb

Vendor: Avaya
Exam Code: 3301
Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting
Date: Feb 22, 2019
File Size: 224 KB

Demo Questions

Question 1
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
  1. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center  Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report  to create new e-mail auto-respect.
  2. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
  3. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
  4. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Correct answer: D
Question 2
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. 
Which file contains the most recent TFE logs?
  1. D:\Avaya\Logs\CCMS\TFE 1.log
  2. D:\Avaya\l_ogs\CCMS_TFF 1.log
  3. D:\Avaya\Logs\CCMS_TFE_5.log
  4. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Correct answer: C
Question 3
Where are current SIP messages logged by Contact Center Manager Server?
  1. C:\Avaya\logs\CCMS\SipMessages0
  2. D:\Avaya\Logs\CCMS\SGM\SipMessages0
  3. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
  4. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Correct answer: C
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