Download Avaya.3300.ActualTests.2019-02-23.61q.tqb

Vendor: Avaya
Exam Code: 3300
Exam Name: Avaya Aura Contact Center Administration
Date: Feb 23, 2019
File Size: 317 KB

Demo Questions

Question 1
A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application. 
Which block would be required?
  1. IVR
  2. Treatment
  3. Output
  4. Input
Correct answer: A
Explanation:
Avaya Aura® Configuration—Orchestration Designer Application Development page 345
Avaya Aura® Configuration—Orchestration Designer Application Development page 345
Question 2
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated 
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement 
3. If the call is not queued and the skillset is in service. It must be re-queued. 
What is the proper script syntax to accomplish this requirement?
  1. Section wait_loop 
    IF NOT QUEUED THEN 
    IF OUT OF SERVICE SKILLSET automotive THEN 
    GIVE RAN out_of_service_ran_gv 
    DISCONNECT 
    END IF 
    END IF 
    GIVE RAN agts_stlll_busy_ran_gv 
    WAIT 30 
    EXECTUTE wait_loop
  2. Section wait_loop 
    IF NOT QUEUED THEN 
    IF NOT OUT OF SERVICE automotive THEN 
    QUEUE TO SKILLSET automotive 
    WAIT 2 
    ELSE 
    GIVE RAN out_of_service_ran_gv 
    DISCONNECT 
    END IF 
    END IF 
    GIVE RAN agts_still_busy_ran_gv 
    WAIT 30 
    EXECTUTE wait_loop
  3. Section wait_loop 
    IF QUEUED AND IF OUT OF SERVICE automotive THEN 
    GIVE RAN out_of_service_ran_gv 
    DISCONNECT 
    END IF 
    END IF 
    GIVE RAN agts_still_busy_ran_gv 
    WAIT 30 
    EXECTUTE wait_loop
  4. Section wait_loop 
    IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN 
    GIVE RAN out_of_service_ran_gv 
    DISCONNECT 
    END IF 
    END IF 
    GIVE RAN agts_still_ran_gv 
    WAIT 30 
    EXECUE wait_loop
Correct answer: D
Question 3
A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
  1. the number of contacts that entered the system in the last 10 minutes
  2. the total number of active calls in the system
  3. the number of calls that entered the system in the last 10 minutes
  4. the number of calls answered in the preceding 10 minutes
Correct answer: A
Explanation:
Avaya Aura® Configuration—Orchestration Designer Application Development page 435
Avaya Aura® Configuration—Orchestration Designer Application Development page 435
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