Download Apple.SVC-19A.SelfTestEngine.2020-03-18.42q.tqb

Vendor: Apple
Exam Code: SVC-19A
Exam Name: Apple Service Fundamentals Exam
Date: Mar 18, 2020
File Size: 191 KB

Demo Questions

Question 1
Examine the image. 
  
Which feature in macOS is opened by clicking on this dock icon?
  1. System Preferences
  2. Launchpad
  3. Finder
  4. Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635
Reference: https://support.apple.com/en-us/HT202635
Question 2
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
  1. Any components
  2. The heat sinks
  3. The connectors
  4. The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 3
A computer service technician says, "I don't use ESD precautions and have never had a problem." 
Which of the following is the correct response to this statement?
  1. ESD damage may not appear immediately.
  2. ESD happens only to inexperienced technicians.
  3. ESD only occurs in very rare circumstances.
  4. ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question 4
Examine the image. 
  
Which feature in macOS is opened by clicking on this dock icon?
  1. System Preferences
  2. Launchpad
  3. Finder
  4. Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635
Reference: https://support.apple.com/en-us/HT202635
Question 5
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
  1. Any components
  2. The heat sinks
  3. The connectors
  4. The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 6
A computer service technician says, "I don't use ESD precautions and have never had a problem." 
Which of the following is the correct response to this statement?
  1. ESD damage may not appear immediately.
  2. ESD happens only to inexperienced technicians.
  3. ESD only occurs in very rare circumstances.
  4. ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question 7
Examine the image. 
  
Which feature in macOS is opened by clicking on this dock icon?
  1. System Preferences
  2. Launchpad
  3. Finder
  4. Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635
Reference: https://support.apple.com/en-us/HT202635
Question 8
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
  1. Any components
  2. The heat sinks
  3. The connectors
  4. The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 9
A computer service technician says, "I don't use ESD precautions and have never had a problem." 
Which of the following is the correct response to this statement?
  1. ESD damage may not appear immediately.
  2. ESD happens only to inexperienced technicians.
  3. ESD only occurs in very rare circumstances.
  4. ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
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